OUR AGREEMENT
1. When you book a holiday, a contract is made between you and SUNSEEKERS TRAVEL when we confirm your booking. You must sign a booking form at the time of making your booking, which is your commitment to pay for the whole holiday.
We will send you an invoice the day after you have made the booking. You should check this carefully to confirm that it matches what you booked.
You must pay a deposit at the time you make your booking and you must pay the rest of your holiday price 10 weeks before you leave, if you do not, we reserve the right to cancel your booking and ask you to pay cancellation charges as set out in section 8. If we extend the period for you to pay the final balance at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale set out in section 8.
The person signing the booking form accepts responsibility for paying for all the people on the booking. They are also responsible for keeping everyone in the party informed of the booking details. You must be at least 18 years old to make a booking with us. This agreement will be governed by English Law and any disputes will be dealt with by the English Courts.
If however you have booked your holiday in Scotland or Northern Ireland any disputes may be dealt with in the local courts in Scotland or Northern Ireland and will be subject to the law of those countries.

2. Your holiday price
All prices are quoted in pounds sterling. The full cost of the holiday will be confirmed to you before you complete the booking. Hotel prices are based on two people sharing the accommodation unless otherwise stated.

3. Surcharges
Please note that the price of your travel arrangements can be varied due to changes in: transportation costs e.g fuel, scheduled airfares, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser. Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds.

Our obligation to you

4. If we change your holiday
We try to avoid making any changes to your holiday arrangements. However, in certain circumstances we may need to make such changes, which we reserve the right to do so as our holidays are planned many months in advance. If we make any changes before your booking, we will tell you before you finish making the booking.
Flight times are for guidance only and may change. The confirmed flight times will be shown on your tickets which you should check carefully when you receive them. If a major change becomes necessary, we will inform you as soon as is reasonably possible if there is time before your departure. A major change is deemed as a change of overseas resort or country, time of departure by more than 12 hours, or accommodation of lower category than booked. In this case you will have the following options:
a. Accept the change
b. Transfer to another holiday that we MAY be able to offer
c. Cancel your holiday and receive a full refund.
The compensation we will pay is shown in the scale below. Please note that the figures quoted are by way of guideline only However, in no case will we pay compensation if the change is due to events listed in the important note below.

Period of notice we give to you or your Travel Agent before departure.	Compensation for each full fare-paying customer Major change only
More than 56 days	0
29 to 56 days	£10
0 to 28 days	£20

Important note
Compensation arrangements do not apply to circumstances beyond our control. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strike or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, technical problems to transport, closure of airports, bad weather conditions and similar events beyond our control. For all holiday changes that are not major changes, no right to cancel or claim compensation will be considered at any time.

5. Delayed Departure
These are completely beyond our control and will have to be dealt direct with the carrier.

6. Our responsibility
We arrange contracts for transport, accommodation and other arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will pay compensation if those suppliers fail to provide the services they agreed to supply as part of the package originally sold to you. We can not accept liability in the following circumstances:
a.If you or any member of your party is at fault.
b.If the failure is the fault of someone else not connected with providing the services which make up the holiday which we have confirmed to you.
c.Unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible.
d.Any event which we or the supplier of any service could not help, expect, or prevent.
We will offer prompt help to you if you suffer any difficulty while you are on holiday. If, through no fault of your own you suffer illness, personal injury or death during the period of your holiday arising out of an activity which is not part of the holiday arrangement, we will help sort out any claim you may have against anyone else. This may include providing translation services, communicating, with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate. We cannot accept liability for any payment unless you have told us within 90 days of the incident that you want to make a claim and we have given our written permission. We may ask you to pay back any payment we have made if you make a successful claim against the other person or you have suitable legal indemnity insurance. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation. Any compensation we pay for claims against us, other than compensation for personal injuries, will not be more than three times the cost of your holiday.

7. Air and sea carriers
The liabilities of air and sea carriers are generally governed by the Warsaw Convention, Hague Protocol or Athens Convention. We rely on the terms and limitations contained in these conventions. Air and sea carriers produce conditions of carriage which form part of your contract both with us and with the air and sea carrier. You can get a copy of these conditions from your Travel Agent or from us. You must keep these conditions when you book your holiday.

Your obligation to us

8. If you want to cancel
If you want to cancel your booking after we have accepted it, the person who signed your booking form must send us written confirmation of your cancellation. The cancellation date is the date that we receive the written confirmation from the lead passenger. If you cancel your booking we will not refund any insurance premium you paid. We will ask you to pay cancellation charges on the scale shown below. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other losses we may have to pay.

Period before you leave within which we receive written notice. Number of Days	Amount of cancellation charge shown as a percentage of the total.
Over 42	Deposit
29-42	50%
22-28	60%
15-21	75%
0-14	100%

You may be able to claim under your travel insurance policy if your cancellation falls within the conditions of the policy.
Where your booking involves a LOW COST airline e.g Easyjet, Ryanair, Jet2 the full amount of the flight cost is payable at time of booking and is non-refundable.

9. If you want to change your booking
If you want to change your booking details in any way, we will try to help you, although we cannot guarantee that we will be able to do this. We have no obligation to make any change other than allowing you or any member of your party who is prevented from travelling to transfer their booking to someone else, provided you give us reasonable notice of the transfer. You must confirm any change in writing either to your Travel Agent or if you booked direct with us, to the address shown on your confirmation invoice. We recommend that letter are sent by recorded delivery post. If we are able to make the change there will be a charge of £15.00 for each person who's booking is changed. You may be liable for cancellation charges within 8 weeks from departure date.
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Note
Name changes involving schedule flights will incur cancellation charges. In addition to the charges shown above we may also have to charge you any additional costs involved. It is not possible to change your departure date to a later holiday season without incurring charges as shown under section 8. If you change the number of people from whom you booked, the holiday price will be re-calculated for the new party size. If for example your party is reduced in number this may mean that accommodation is under-occupied and each of the remainder of your party may have to pay more. If you wish to make any change while on holiday, all requests are subject to availability and any extra cost must be paid locally. Please remember changing the length of your stay means that aircraft seats may go empty or we may have to buy extra seats and you will be charged accordingly.
Where you booking involves a LOW COST airline e.g Easyjet, Ryanair, Jet2 any amendments you wish to make are as per the relevant airlines booking conditions and our administration costs.

10. Insurance
It is a condition of booking a holiday with us that you take out our insurance, or another policy offering the same or greater protection. The cost of medical or other treatment overseas can be high, and if you do not have insurance, we will not be able to help you pay those costs.

11. Behaviour
We can end your holiday if your behaviour or that of any member of your party is likely in our opinion to cause distress, damage, danger to or annoy our other customers, employees, accommodation or anyone else. If you are prevented from travelling because any person in authority thinks you appear to be unfit to travel or likely to cause discomfort to or disturb other passengers, we will not be liable to complete your holiday arrangements, and will not be liable for any refund, compensation or any other costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation or flight or if any facilities are removed as a result of their action.

12. Travel documents
It is your responsibility to have a valid travel documents. If we or your carrier are fined as a result of you holding incorrect documents, we will ask you to pay this amount.

13. Special requests
We draw a distinction between special requirements which are items essential to your holiday enjoyment and special requests. If you advise us of a special requirement before you leave, we will do our utmost to honour that special requirement. We will try to meet any special requests you tell us about before you leave but we cannot guarantee anything. If we cannot meet your special request we will not pay any compensation. We will not always be able to tell you before you leave if we cannot meet your special request. We cannot accept special requests in relation to late availability.

14. Brochure Accuracy
All the information in this brochure concerning resorts, hotels and their facilities has been compiled as accurately as possible by our own staff and has been checked at the time of going to press. However, there may be times when certain amenities are temporarily not available and is possible particularly in low season that a facility that we have described in our brochure may have been modified or is not available. For example electrical equipment and lifts may break down and some of the shops, restaurants and clubs may not be in full operation. Such situations may be dictated by local circumstances, unsuitable weather conditions, and necessary for maintinence or redecoration, local licensing regulations or government fuel saving legislation. Sunseekers Travel can not accept any responsibility for any such problem, which are outside our control. There may be a charge made payable locally for some facilities e.g cost, sauna, gymnasium, tennis, TV in rooms, safety deposit boxes.

15. Hotel Rooms
There are occasions where the term 'triple/four bedded room' may mean the third/fourth person sharing existing bedding or an extra bed being supplied which is often camp bed style. Even when the rooms are larger than normal this can restrict the amount of space available.

16. Complaints
If you have a complain you must report it immediately to the Manager of the Hotel or the local agent and must be submitted in writing to us within 14 days of your return.